ARE WE A GOOD FIT?

Our Immunization Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. We do not offer walk-in appointments.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a provider on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

Our afterhours service is for URGENT matters ONLY. This service is provided to patients who need advice for

matters that cannot wait until the next business day. Please do not call after hours for medication refills,

appointment changes, lab results and other non-emergent reasons

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line.. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.)

Please arrive 15 minutes before your appointment time so that we may check you in in a timely manner. We ask that you complete all paperwork requested prior to your appointment time to avoid delays in the schedule. If you arrive past your appointment time, we reserve the right to reschedule the appointment. Missed appointments represent a cost to us, to you and to other patients who could have been seen in the time set aside for you. Pahrump Pediatrics understands that an appointment may need to be cancelled or rescheduled. In order for us to accommodate our patients, we request that all appointments that are to be rescheduled or cancelled be done with at least 24 hours’ notice. In the event that you fail to cancel or reschedule an appointment within this time frame you will be charged a $25 missed appointment fee. If you no-show your appointment three times you will be dismissed from the practice. Patients arriving more than ten minutes late for an appointment may be asked to reschedule.

Families who no-show for 2 or more patients scheduled at the same time, may be restricted from scheduling double appointments in the future. As a courtesy we attempt to confirm appointments a day prior to your visit if not already confirmed, but ultimately it is your responsibility to know the day and time of the appointment you scheduled.